Refund Policy

At Tidying Up Home Solutions Ltd., we strive to provide high-quality, personalized organizing services that meet your unique needs. Due to the nature of our work, we do not offer traditional refunds once services have been rendered. However, we are committed to client satisfaction and will work with you to address any concerns.

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1. Service-Based Refunds
   •    Because our services involve time and labor, refunds are not issued for completed organizing sessions.
   •    If you are unsatisfied with a session, please notify us within 24 hours and we will make reasonable efforts to resolve the issue, which may include:
   •    A follow-up consultation
   •    Adjustments to the service plan
   •    Credit toward future services (case-by-case basis)

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2. Deposits or Prepaid Packages
   •    If a deposit or prepayment is required for a session or service package:
   •    Cancellations made 24+ hours in advance may be eligible for a full refund or credit toward a future session.
   •    Cancellations with less than 24 hours’ notice may forfeit part or all of the deposit, depending on circumstances.

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3. No-Show Policy
   •    If a client misses an appointment without notice (“no-show”), payment for that session is non-refundable. Repeated no-shows may result in termination of services.

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4. Our Commitment

We want you to feel good about working with us. If something feels off or didn’t meet your expectations, we welcome the chance to make it right whenever possible.